best opportunities

best opportunities

Outbound and Inbound Call Centre

Outbound and Inbound Call Centre Manager/Team Manager

Date Listed 29/01/2016
Meyerton, Sedibeng
Advertised By Private
Job Type Full-Time

Our company based in Meyerton area requires a skilled, energetic individual with experience in insurance telesales and staff management to assist our telesales agents to effectively sell insurance products to a retail customer base. This is a new position that has been created due to the rapid growth of the organisation and has the scope for promotion.

The right candidate must have a above exceptional telephone manner, speak & write English & Afrikaans fluently, and be flexible in their duties when required. They will also be computer proficient and possess a basic knowledge of telecommunications and insurance businesses.

Key accountabilities and responsibilities:

· Converting leads into active insurance policies.

· Ensure that the conversion of leads are met at 33%

· Ensure that daily, weekly and monthly targets are met

· Walking the sales floor to ensure that employees are actively on the phone

· Couching and training employees on sales and objection handling

· Interviewing and appointing of telesales agents to ensure that the minimum bums on seats are met

· Managing teams attendance and time keeping

· Managing commission payments

· Reporting (example, hourly, daily, weekly and monthly reporting on sales and agent performance)

· Actively follow up on client requests and queries

· Coordinate and manage administration as required

· Quality audits on an adhoc basis (the company has a quality assurance team)

· The above are not limited

Preferred Qualifications

· Matric

· RE (Regularity Exam)

· FAIS related qualification credits


· Computer literate: MS Office (mandatory)

· Must have managed/supervised a sales call centre previously

· Must have management/supervisory experience

· Minimum of 2 years’ experience for Long Term, Short Term and commercial Insurance. It is advantageous to have this experience.

Attributes and Behavioural

· Problem solving ability

· Excellent Interpersonal skills

· Communication skills

· Comfortable with administrative tasks

· Attention to detail

· Patience

· Team player

· Loyal

· Willing to learn

· Other requirements

· Ability to be flexible when support demands are high and work in other areas if needed

· Dependant on relevant experience/training.

Please reply with CV

aply before 19 march.

Comments are Closed

© 2018: find opportunities | Easy Theme by: D5 Creation | Powered by: WordPress