IT SERVICE DESK NEEDED
SITA 197 reviews – Pretoria, Gauteng
R114 158 a year
To log, classify and categorize IT incidents and requests for IT Clients. To provide first call resolution service to all clients both internally and externally. Route call to the next level of support if not able to resolve. Key Responsibility Areas
Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM7; First call resolution rate; First Line Support; Post Call Survey; Cut Calls. Qualifications and Experience Minimum: Grade 12; A+ or N+ and/or equivalent (NQF Level and Credits); Call Centre Qualification/Certificate; Experience: 6 to 12 Months IT Service Desk Experience. Technical field support experience would be an added advantage. Technical Competencies Description
Knowledge of: Telephony system; Customer orientation and customer service; Operating Systems/Applications (ARS)/ITSM7; Policy, process and standards; Operational business rules and processes; Skills: Communication; Computer Literacy; Problem Solving and decision making skills; Interpersonal Skills; Numerical Skills; Self management; Client orientation and Customer Service.
Other Special Requirements N/A.
How to apply Kindly forward your CV to: email@example.com Closing Date: 29 October 2016