CALL CENTER : PUBLIC LIAISON OFFICERS 8 POSTS REF NO: DOHS/53/2016
SALARY : Level: R211 194.00 per annum + 37% In lieu of Benefits
REQUIREMENTS : Applications are invited from persons holding a Matriculation or Grade 12 certificate; a higher qualification would be an advantage; experience in customers services and orientation to help; working experience at a call center would be required; Ability to operate automated telephone system good written and verbal communication skills; good interpersonal skills; general knowledge of the Department of Human Settlement’s mandate and how government works; good Listening Skills; be prepared to learn; positive attitude towards customers; a team player; ability to communicate with customers in English and at least one African language beside home language; Must be professional in handling customers on the telephone; and Must be computer literate (word, excel, any email system).
DUTIES : Attend the Public telephone queries from all 9 Provinces including Presidential Hotline. Facilitate resolution with relevant sphere of government (National, Province, or Municipality). Handle customer enquiries and queries (walk in) Create awareness to customers about the Department Service Delivery Objectives. Do follow-ups on weekly, monthly and quarterly reports including the Presidential Hotline report. Attend events and provide service fair according to Batho Pele Principles. Liaise with Government Departments for updated of policies and regulations for the benefit of the Public. Capture issues raised by the Public in the database. Maintain the system.
ENQUIRIES : Ms ES Motsepe TEL: (012) 444-9119
NOTE : Male candidates and people with disabilities are encouraged to apply
APPLICATIONS : The Director-General, Department of Human Settlements, Private Bag x644, Pretoria, 0001 or Hand delivery 260 Justice Mohammed Street, Govan Mbeki House, Sunnyside, Pretoria, 0001.