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SALARY : Level: R211 194.00 per annum + 37% In lieu of Benefits
REQUIREMENTS : Applications are invited from persons holding a Matriculation or Grade 12 certificate; a higher qualification would be an advantage; experience in customers services and orientation to help; working experience at a call center would be required; Ability to operate automated telephone system good written and verbal communication skills; good interpersonal skills; general knowledge of the Department of Human Settlement’s mandate and how government works; good Listening Skills; be prepared to learn; positive attitude towards customers; a team player; ability to communicate with customers in English and at least one African language beside home language; Must be professional in handling customers on the telephone; and Must be computer literate (word, excel, any email system).
DUTIES : Attend the Public telephone queries from all 9 Provinces including Presidential Hotline. Facilitate resolution with relevant sphere of government (National, Province, or Municipality). Handle customer enquiries and queries (walk in) Create awareness to customers about the Department Service Delivery Objectives. Do follow-ups on weekly, monthly and quarterly reports including the Presidential Hotline report. Attend events and provide service fair according to Batho Pele Principles. Liaise with Government Departments for updated of policies and regulations for the benefit of the Public. Capture issues raised by the Public in the database. Maintain the system.
ENQUIRIES : Ms ES Motsepe TEL: (012) 444-9119
NOTE : Male candidates and people with disabilities are encouraged to apply
APPLICATIONS : The Director-General, Department of Human Settlements, Private Bag x644, Pretoria, 0001 or Hand delivery 260 Justice Mohammed Street, Govan Mbeki House, Sunnyside, Pretoria, 0001.
SITA 197 reviews – Pretoria, Gauteng
R114 158 a year
To log, classify and categorize IT incidents and requests for IT Clients. To provide first call resolution service to all clients both internally and externally. Route call to the next level of support if not able to resolve. Key Responsibility Areas
Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM7; First call resolution rate; First Line Support; Post Call Survey; Cut Calls. Qualifications and Experience Minimum: Grade 12; A+ or N+ and/or equivalent (NQF Level and Credits); Call Centre Qualification/Certificate; Experience: 6 to 12 Months IT Service Desk Experience. Technical field support experience would be an added advantage. Technical Competencies Description
Knowledge of: Telephony system; Customer orientation and customer service; Operating Systems/Applications (ARS)/ITSM7; Policy, process and standards; Operational business rules and processes; Skills: Communication; Computer Literacy; Problem Solving and decision making skills; Interpersonal Skills; Numerical Skills; Self management; Client orientation and Customer Service.
Other Special Requirements N/A.
How to apply Kindly forward your CV to: email@example.com Closing Date: 29 October 2016
Inbound Call Centre
Company: Macro Telecommunications
Location: Johannesburg, GP
Job Category: Call Centre
Employment Type: Permanent
MTC is proud to announce once again that we are expanding our call centre and therefore creating job opportunities for our young south africans.
We are currently looking for energetic and enthusiastic candidates to join our team and we would like to extend you the opportuninty to come in for an interview.
kindly email your CV to our HR team at firstname.lastname@example.org
Inbound Call Centre Agent Macro Telecommunications -Johannesburg, Gauteng
There’s a great career opportunity for successful candidate within our call centre; we don’t require any work experience so anyone may apply. Our offer comes with great benefits for permanent employees, so apply today to be part of this great fast growing company!
Ability to establish rapport with customers and clients Problem solving Strong listening skills Strong commercial awareness Team working.
CALL CENTRE AGENT DUTIES:
Under limited supervision provides excellent customer service to our clientele. Answering inbound calls as well as assisting clients who have general questions about our different Programs. Scheduling appointments quickly and accurately. Contacting all our Departments as needed. Arrange for the dispatch of packages as well as sorting mail to be delivered to our clients in time.
R4500 with good incentives and benefits to be discussed upon signing a permanent contract.
APPLICATION AND CONTACT DETAILS: To process your application for this position please forward your CV/RESUME to email@example.com for further details you may also contact us weekdays on 011 480 4878 from 9am to 4pm.
Callcentre Vacancies: Finance Industry Gauteng
A company in the financial development industry(RANDBURG) seeks the services of (13) call centre agents to assist on a temporary basis for approximately (12) -months.
No experience needed
– Minimum of matric
– Candidate must be English speaking
– Must have excellent telephone etiquette and hard working
applications can also be submitted to address: 84 President& Kruis
6th floor, 603
- Number of vacancies
- Type of contract
- Without Experience
- closing date – 12 march 2016
Outbound and Inbound Call Centre Manager/Team Manager
Date Listed 29/01/2016
Advertised By Private
Job Type Full-Time
Our company based in Meyerton area requires a skilled, energetic individual with experience in insurance telesales and staff management to assist our telesales agents to effectively sell insurance products to a retail customer base. This is a new position that has been created due to the rapid growth of the organisation and has the scope for promotion.
The right candidate must have a above exceptional telephone manner, speak & write English & Afrikaans fluently, and be flexible in their duties when required. They will also be computer proficient and possess a basic knowledge of telecommunications and insurance businesses.
Key accountabilities and responsibilities:
· Converting leads into active insurance policies.
· Ensure that the conversion of leads are met at 33%
· Ensure that daily, weekly and monthly targets are met
· Walking the sales floor to ensure that employees are actively on the phone
· Couching and training employees on sales and objection handling
· Interviewing and appointing of telesales agents to ensure that the minimum bums on seats are met
· Managing teams attendance and time keeping
· Managing commission payments
· Reporting (example, hourly, daily, weekly and monthly reporting on sales and agent performance)
· Actively follow up on client requests and queries
· Coordinate and manage administration as required
· Quality audits on an adhoc basis (the company has a quality assurance team)
· The above are not limited
· RE (Regularity Exam)
· FAIS related qualification credits
· Computer literate: MS Office (mandatory)
· Must have managed/supervised a sales call centre previously
· Must have management/supervisory experience
· Minimum of 2 years’ experience for Long Term, Short Term and commercial Insurance. It is advantageous to have this experience.
Attributes and Behavioural
· Problem solving ability
· Excellent Interpersonal skills
· Communication skills
· Comfortable with administrative tasks
· Attention to detail
· Team player
· Willing to learn
· Other requirements
· Ability to be flexible when support demands are high and work in other areas if needed
· Dependant on relevant experience/training.
Please reply with CV firstname.lastname@example.org
aply before 19 march.